FAQs
FAQs
Who supplies my water currently?
In Greater Auckland, water is currently provided to homes and businesses by either the local council or by a company owned by the local council. These are:
- Metrowater (Auckland City Council)
- Manukau Water (Manukau City Council)
- EcoWater (Waitakere City Council)
- North Shore City Council
- United Water (Papakura District Council)
- Rodney District Council.
Watercare is a bulk water provider and supplies the above organisations.
Who will supply my water from 1 November 2010?
Aucklanders will receive their water and wastewater services direct from Watercare from 1 November 2010. This change is part of the broader reorganisation of council and local body services in the region.
Currently, Aucklanders receive their water and wastewater services from their local council or from an organisation owned by or contracted to their local council. These service providers are referred to as Local Network Operators (LNOs).
Watercare is working closely with the LNOs to integrate the bulk and local water and wastewater networks and business processes.
The company’s aim is for Aucklanders to experience a smooth transition from their current service provider to Watercare.
The exception to the changes outlined above occurs in Papakura where United Water will continue to operate.
Who can I talk to about my water bill?
Please contact your water supplier to discuss your water bill. In Greater Auckland, water is provided to homes and businesses by either the local council or by a company owned by the local council. These are:
- Metrowater (Auckland City Council)
- Manukau Water (Manukau City Council)
- EcoWater (Waitakere City Council)
- North Shore City Council
- United Water (Papakura District Council)
- Rodney District Council.
Watercare is a bulk water provider and supplies the above organisations.
Where does my drinking water come from?
Watercare supplies more than 370,000 cubic metres of water daily to Auckland from 10 dams, one river and one underground source. The proportion of water coming from each source varies daily according to the overall status of the network. In general though, 60% comes from five dams in the Hunua Ranges, 25% from five dams in the Waitakere Ranges, 10% from the Waikato River, and 5% from the Onehunga underground source.
Watercare treats water to A-grade quality. The Annual Water Quality Report offers in-depth information regarding the physical and chemical parameters of the drinking water produced at each of the water treatment plants. The report is available for download from the publications section of this website.
Where is my wastewater treated?
Watercare operates a regional wastewater network, receiving wastewater from Metrowater (Auckland city), Manukau Water (Manukau city), Waitakere City Council and United Water (Papakura district) and treating it at the Mangere Wastewater Treatment Plant.
At the Mangere Wastewater Treatment Plant, wastewater is treated using a three stage process. Refer to the wastewater section of the website for further information.
Who can I talk to about the Mangere Wastewater Treatment Plant?
Please call our head office number: 09 539 7300.
